Who We Are
We are a family-owned store that has been manufacturing wood and ceramic products for over 20 years. Most of our products are handmade by my sister and other family members. We also collaborate with other local businesses to create a unique, modern selection of products that adds style and sophistication to any interior.
Where are you located?
Our store is located in Toronto, Canada. Our warehouses are located in Canada, the US and China. We dispatch items based on their warehouse availability and proximity to the shipping destination.
Is COVID-19 impacting the shipment of my order?
Due to COVID-19, shipping carriers are experiencing occasional delays for some orders. However, no need to worry, your order will be processed as soon as possible, and you will receive an email with the tracking information as soon as it is dispatched. We hope you are staying safe and healthy, and we really appreciate your understanding and patience.
What countries do you ship to?
We ship to the United States, Canada, the United Kingdom, EU countries, Australia, Brazil, Middle East countries, and Singapore.
Where do you ship from?
We ship from the United States, Canada and China.
Are the materials you use sustainable?
Yes. Our wood products are made from sustainably-sourced wood. We partner with trusted suppliers that we have worked with for over 10 years.
The wood we use comes from sustainably managed forests. These forests are renewable and managed by forest stewards whose job is to maintain the landscape and prevent any damage to the ecosystems, watersheds, wildlife and the tree population. This is a long-term approach to managing natural resources that promotes responsible use of wood materials.
Can I request product customization/engraving?
We can personalize certain products (please see our Customizable Products collection). All custom orders including engraving and gift wrapping and take extra 3 business days to process. Personalized/engraved orders are non-refundable.
What is your return policy?
We love the products we make and believe you will, too. However, if you do not enjoy your order from EverdDream Craft, we will be happy to assist you with an exchange or a refund. Your order can be exchanged or returned within 15 days from the delivery date in new unused condition. Buyers are responsible for the return postage costs if the product doesn’t have a quality issue. Please note, custom orders are not refundable. Email us at firstname.lastname@example.org to facilitate an exchange or refund.
How can I track my order?
You will receive a tracking number as soon as the product is dispatched.
Please note that it often takes the service carrier 24-48 hours to scan a package and update the tracking information within their system. Rest assured that your order has shipped and is on its way to you! You should be able to see an update within 2 business days of the shipment.
How long will it take to get my package?
We dispatch all orders within one to three business days.
Within the United States, your package will arrive within 7-12 business days after it is dispatched. Orders shipped via expedited shipping will arrive within 3-5 business days after it is dispatched. We cannot guarantee delivery times because COVID-19 may heavily delay international shipping. You might also experience extended shipping times during the Holidays.
Customs and import taxes
For international shipping, buyers are responsible for any customs and import taxes that may apply, although it is rarely the case for our products. Please note we are not responsible for delays due to customs.
Thank you for supporting our small business. We believe our works bring a sense of happiness and harmony into people’s lives.
We do our best to help our customers with any issues or concerns. Please don’t hesitate to email us at contact@everdreamcraft if you have any questions.